Service Fee

Really Grape will collect a service fee of 10% + 3% Strip fee for every booking. (You will only be charged when a booking is validated and made through Really Grape)

Example:

• 4 sippers attending a vineyard tour x 25 Euros = 100 euros
• Really Grape’s commission is 10 euros & stripe fee is 3 euros = 13 euros excluding VAT
• You, the winery, will 87 euros once the experience is complete

Cancellation policy

• The sipper has 48 hours to cancel a booking without any needed approval
• If the sipper cancels outside of the 48 hour period, you the winery will get paid as if the experiences occurred and a service fee will be charged
• If you, the winery, needs to cancel outside of the 48 hour period, you are required to give the sipper a full refund.

Changes to the Booking

• If the sipper would like to add additional people – you must approve the request
• You must notify the sipper if there are any changes to the itinerary