Service Fee
Really Grape will collect a service fee of 10% + 3% Strip fee for every booking. (You will only be charged when a booking is validated and made through Really Grape)
Example:
- 4 sippers attending a vineyard tour x 25 Euros = 100 euros
- Really Grape’s commission is 10 euros & stripe fee is 3 euros = 13 euros excluding VAT
- You, the winery, will 87 euros once the experience is complete
Cancellation policy
- The sipper has 48 hours to cancel a booking without any needed approval
- If the sipper cancels outside of the 48 hour period, you the winery will get paid as if the experiences occurred and a service fee will be charged
- If you, the winery, needs to cancel outside of the 48 hour period, you are required to give the sipper a full refund.
Changes to the Booking
- If the sipper would like to add additional people – you must approve the request
- You must notify the sipper if there are any changes to the itinerary